Refund and Returns Policy

1. General Policy

At restfulnights we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that show signs of wear, damage, or alteration are not eligible for a refund.

2.3. Non‑Returnable Items

• Personalized or custom‑made products
• Final‑sale or clearance items, unless required by law
• Digital downloads and subscription services

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (720) 545-5114. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Unless the return is due to an error on our part, you are responsible for the cost of return shipping. Please use a trackable shipping method and retain the receipt. Once the returned item is received and inspected, we will notify you of the approval status.

4. Refunds

4.1. Refund Method

Approved refunds will be issued to the original payment method within 7‑10 business days after we receive the returned item.

4.2. Partial Refunds

In some cases, a partial refund may be granted for items that are returned in a condition that is not fully resalable, or for shipping charges that are non‑refundable.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the specified time frame.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. Restfulnights reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (720) 545-5114
Address: 6526 West 1st Court, Denver, Colorado 80290, United States